Shipping policy

Last updated: October 12, 2026

Delivery Area

Maxipaw currently ships only to mainland France (France métropolitaine, including Corsica). We do not ship to overseas departments (DOM-TOM) or other countries at this time.

Dispatch Processing Time

Orders enter processing after payment confirmation. Dispatch processing time is 1–2 business days (Monday–Friday, excluding French public holidays). Orders placed on Friday afternoon or over the weekend begin processing on the next business day.

Delivery Time

Once dispatched, orders are expected to arrive within 3–5 business days. Delivery to remote areas (mountain regions or parts of Corsica) may take slightly longer.

Shipping Costs

All orders ship free. There is no minimum order value.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can track your shipment on the carrier’s website using that number.

Delivery Issues

Damaged packages: If the outer packaging is visibly damaged upon delivery, we recommend that you inspect the contents before signing. If you find damaged products, please keep the packaging and all contents and contact info@maxipaw.my within 48 hours with photos. We will arrange a replacement or refund and cover the return shipping costs.

Lost packages: If tracking shows “delivered” but you have not received the package, please first check with neighbors or your building’s reception. If still missing, contact us within 5 business days of the expected delivery date, and we will initiate a carrier investigation. Based on the outcome, we will arrange a replacement or refund.

Delivery delays: If your order has not arrived within the estimated delivery time, contact us at info@maxipaw.my or +33 4 42 16 35 00. We will verify the status and follow up with the carrier.