Privacy policy

Last updated: October 12, 2026

Data Controller

Maxipaw, registered at 350 Avenue Abraham Louis Breguet, 83260 La Crau, France, is the data controller responsible for your personal data. For any privacy-related inquiries, contact us at info@maxipaw.my.

Information We Collect

When you visit  or place an order, we collect the following categories of personal data:

  • Identity and contact data: name, delivery address, email address, phone number

  • Transaction data: order contents, payment amount, payment method (we do not store full credit card numbers or security codes)

  • Technical data: IP address, browser type, device identifiers, pages visited, time spent on pages

Purposes of Processing

We process your data for the following purposes, each with a legal basis under the GDPR:

  • Order processing and delivery (performance of a contract)

  • Customer communication regarding order status, delivery, or after-sales issues (performance of a contract)

  • Website improvement and analytics (legitimate interest)

  • Marketing communications (consent — you may withdraw at any time via the unsubscribe link in every email)

  • Compliance with French and EU legal obligations (legal obligation)

Data Sharing

We share your data only to the extent necessary with:

  • Payment processors: Visa, MasterCard, PayPal — for transaction processing

  • Logistics providers: for delivering your orders

  • IT service providers: website hosting, email services

We do not sell your personal data. All third-party processors are contractually bound to process data only on our instructions and to implement appropriate security measures.

Data Security

 uses HTTPS encryption throughout the site. Payment transactions are processed by PCI DSS-compliant payment gateways. Your full payment card details never pass through or are stored on our servers.

Your Rights

Under the French Data Protection Act and the EU General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Erase your data (“right to be forgotten”)

  • Restrict or object to processing

  • Receive your data in a portable format

  • Lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés)

To exercise any of these rights, email info@maxipaw.my. We will respond within 30 days.

Cookies and Consent

We use cookies to operate essential site functions (shopping cart, login session) and, subject to your consent, analytics cookies to understand traffic patterns. Non-essential cookies are placed only after you give explicit consent through our cookie consent banner, in accordance with CNIL guidelines. You can refuse non-essential cookies as easily as accepting them, and you can change your preferences at any time via the “Cookie Settings” link in the footer.

Essential cookies (cart, session, security) do not require consent as they are strictly necessary for the service you have requested.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described above, and in compliance with French legal retention requirements (e.g., accounting documents must be kept for 10 years).